Value Driver New or Better? Value Lever Value Strategy Value Tactic Tactic Description Business Process Group Possible Innovation Tactics Innovation Tactic 1 Innovation Tactic 2 Innovation Tactic 3 Innovation Tactic 4 Innovation Tactic 5 Innovation Tactic 6
Revenue Growth New Volume Acquire New Customers Marketing & Sales Increase focus on high value/high potential customers Customer Strategy, Relationships and Interactions 1. Premium Price, 6. Subscription, 7. Membership, 12. Freemium, 17. Licensing, 110. Personalization 1. Premium Price 6. Subscription 7. Membership 12. Freemium 17. Licensing 110. Personalization
Revenue Growth New Volume Acquire New Customers Marketing & Sales Increase focus on most profitable products and services Customer Strategy, Relationships and Interactions 1. Premium Price, 2. Cost Leadership, 4. Microtransactions, 21. Risk Sharing, 107. Mastery 1. Premium Price 2. Cost Leadership 4. Microtransactions 21. Risk Sharing 107. Mastery
Revenue Growth New Volume Acquire New Customers Marketing & Sales Increase focus on most effective sales and advertising channels Customer Strategy, Relationships and Interactions 16. Ad-Supported, 84. Channel Diversification, 86. Go Direct, 90. Multi-Level Marketing, 91. Cross-selling 16. Ad-Supported 84. Channel Diversification 86. Go Direct 90. Multi-Level Marketing 91. Cross-selling
Revenue Growth New Volume Acquire New Customers Marketing & Sales Target new geographies Customer Strategy, Relationships and Interactions 22. Merger/Acquisition, 29. Franchising, 42. Localization, 87. Non-Traditional Channels 22. Merger/Acquisition 29. Franchising 42. Localization 87. Non-Traditional Channels
Revenue Growth New Volume Acquire New Customers Marketing & Sales Target new segments within current geographies Customer Strategy, Relationships and Interactions 81. User Communities/Support Systems, 98. Brand Extension 81. User Communities/Support Systems 98. Brand Extension
Revenue Growth New Volume Acquire New Customers Marketing & Sales Expand sales and advertising channels Customer Strategy, Relationships and Interactions 84. Channel Diversification, 88. Pop-up Presence, 92. On-Demand, 94. Experience Center 84. Channel Diversification 88. Pop-up Presence 92. On-Demand 94. Experience Center
Revenue Growth New Volume Acquire New Customers Product & Service Innovation Broaden product/service offerings Product Strategy. Development and Production 24. Open Innovation, 58. Feature Aggregation, 69. Modular Systems, 70. Product/Service Platforms 24. Open Innovation 58. Feature Aggregation 69. Modular Systems 70. Product/Service Platforms
Revenue Growth New Volume Acquire New Customers Product & Service Innovation Increase focus on R&D, product innovation, and product leadership. Product Strategy. Development and Production 45. Process Automation, 51. Intellectual Property, 54. Superior Product, 63. Customization 45. Process Automation 51. Intellectual Property 54. Superior Product 63. Customization
Revenue Growth New Volume Acquire New Customers Product & Service Innovation Increase emphasis on design for configurability and customization. Product Strategy. Development and Production 52. User Generated, 63. Customization, 69. Modular Systems, 70. Product/Service Platforms 52. User Generated 63. Customization 69. Modular Systems 70. Product/Service Platforms
Revenue Growth New Volume Acquire New Customers Product & Service Innovation Improve platform and portfolio strategies for products and services. Product Strategy. Development and Production 50. Strategic Design, 68. Product Bundling, 70. Product/Service Platforms, 71. Integrated Offering 50. Strategic Design 68. Product Bundling 70. Product/Service Platforms 71. Integrated Offering
Revenue Growth New Volume Acquire New Customers Product & Service Innovation Increase emphasis on time to market and time to production volume. Product Strategy. Development and Production 43. Process Efficiency, 44. Flexible Manufacturing, 47. On-Demand Production, 48. Lean Production 43. Process Efficiency 44. Flexible Manufacturing 47. On-Demand Production 48. Lean Production
Revenue Growth New Volume Acquire New Customers Product & Service Innovation Increase number and quality of product and service launches. Product Strategy. Development and Production 46. Crowdsourcing, 53. Predictive Analytics, 54. Superior Product, 60. Performance Simplification 46. Crowdsourcing 53. Predictive Analytics 54. Superior Product 60. Performance Simplification
Revenue Growth New Volume Retain & Grow Customers Account Management Increase focus on high value/high potential customers. Customer Strategy, Relationships and Interactions 1. Premium Price, 6. Subscription, 7. Membership, 12. Freemium, 17. Licensing, 110. Personalization 1. Premium Price 6. Subscription 7. Membership 12. Freemium 17. Licensing 110. Personalization
Revenue Growth New Volume Retain & Grow Customers Account Management Rationalize customer portfolio. Customer Strategy, Relationships and Interactions 22. Merger/Acquisition, 24. Open Innovation, 27. Complementary Partnering, 103. Process Automation 22. Merger/Acquisition 24. Open Innovation 27. Complementary Partnering 103. Process Automation
Revenue Growth New Volume Retain & Grow Customers Account Management Increase emphasis on account/relationship development. Customer Strategy, Relationships and Interactions 77. Total Experience Management, 79. Superior Service, 80. Personalized Service, 81. User Communities/Support Systems 77. Total Experience Management 79. Superior Service 80. Personalized Service 81. User Communities/Support Systems
Revenue Growth New Volume Retain & Grow Customers Account Management Improve account management strategies. Customer Strategy, Relationships and Interactions 33. Incentive Systems, 35. Competency Center, 39. Knowledge Management, 40. Asset Standardization 33. Incentive Systems 35. Competency Center 39. Knowledge Management 40. Asset Standardization
Revenue Growth New Volume Retain & Grow Customers Account Management Increase emphasis on customer satisfaction. Customer Strategy, Relationships and Interactions 74. Loyalty Programs, 77. Total Experience Management, 79. Superior Service, 110. Personalization 74. Loyalty Programs 77. Total Experience Management 79. Superior Service 110. Personalization
Revenue Growth New Volume Retain & Grow Customers Cross-Sell/Up-Sell Increase focus on high value, high potential customers. Customer Strategy, Relationships and Interactions 1. Premium Price, 6. Subscription, 7. Membership, 12. Freemium, 17. Licensing, 110. Personalization 1. Premium Price 6. Subscription 7. Membership 12. Freemium 17. Licensing 110. Personalization
Revenue Growth New Volume Retain & Grow Customers Cross-Sell/Up-Sell Increase focus on most profitable products and services. Customer Strategy, Relationships and Interactions 1. Premium Price, 2. Cost Leadership, 4. Microtransactions, 21. Risk Sharing, 107. Mastery 1. Premium Price 2. Cost Leadership 4. Microtransactions 21. Risk Sharing 107. Mastery
Revenue Growth New Volume Retain & Grow Customers Cross-Sell/Up-Sell Increase focus on most effective sales and advertising channels. Customer Strategy, Relationships and Interactions 16. Ad-Supported, 84. Channel Diversification, 86. Go Direct, 90. Multi-Level Marketing, 91. Cross-selling 16. Ad-Supported 84. Channel Diversification 86. Go Direct 90. Multi-Level Marketing 91. Cross-selling
Revenue Growth New Volume Retain & Grow Customers Cross-Sell/Up-Sell Increase focus on expansion of customer relationships. Customer Strategy, Relationships and Interactions 30. Coopetition, 31. Collaboration, 109. Community and Belonging, 110. Personalization 30. Coopetition 31. Collaboration 109. Community and Belonging 110. Personalization
Revenue Growth New Volume Retain & Grow Customers Retention Increase focus on high value, high potential customers. Customer Strategy, Relationships and Interactions 1. Premium Price, 6. Subscription, 7. Membership, 12. Freemium, 17. Licensing, 110. Personalization 1. Premium Price 6. Subscription 7. Membership 12. Freemium 17. Licensing 110. Personalization
Revenue Growth New Volume Retain & Grow Customers Retention Increase emphasis on customer retention. Customer Strategy, Relationships and Interactions 74. Loyalty Programs, 76. Concierge, 78. Supplementary Service, 107. Mastery 74. Loyalty Programs 76. Concierge 78. Supplementary Service 107. Mastery
Revenue Growth New Volume Retain & Grow Customers Retention Create barriers to switching. Customer Strategy, Relationships and Interactions 21. Risk Sharing, 23. Consolidation, 27. Complementary Partnering, 95. Co-Branding 21. Risk Sharing 23. Consolidation 27. Complementary Partnering 95. Co-Branding
Revenue Growth New Volume Retain & Grow Customers Retention Refocus and/or refine retention priorities and strategies. Customer Strategy, Relationships and Interactions 39. Knowledge Management, 73. Guarantee, 77. Total Experience Management, 108. Autonomy and Authority 39. Knowledge Management 73. Guarantee 77. Total Experience Management 108. Autonomy and Authority
Revenue Growth New Volume Leverage Income-Generating Assets Cash/Asset Management Increase emphasis on generating revenue from company assets. Business Strategy and Management 1. Premium Price, 5. Forced Scarcity, 14. Float, 15. Financing, 18. Metered Use 1. Premium Price 5. Forced Scarcity 14. Float 15. Financing 18. Metered Use
Revenue Growth New Volume Leverage Income-Generating Assets Cash/Asset Management Increase focus on developing and protecting intellectual capital. Business Strategy and Management 51. Intellectual Property, 52. User Generated, 53. Predictive Analytics, 24. Open Innovation 51. Intellectual Property 52. User Generated 53. Predictive Analytics 24. Open Innovation
Revenue Growth New Volume Leverage Income-Generating Assets Cash/Asset Management Increase focus on divestiture and reinvestment. Business Strategy and Management 2. Cost Leadership, 3. Scaled Transactions, 22. Merger/Acquisition, 23. Consolidation 2. Cost Leadership 3. Scaled Transactions 22. Merger/Acquisition 23. Consolidation
Revenue Growth New Price Realization Strengthen Pricing Demand & Supply Management Acquire competitors Business Strategy and Management 22. Merger/Acquisition, 23. Consolidation, 27. Complementary Partnering, 28. Alliances 22. Merger/Acquisition 23. Consolidation 27. Complementary Partnering 28. Alliances
Revenue Growth New Price Realization Strengthen Pricing Demand & Supply Management Increase emphasis on differentiated products and services Customer Strategy, Relationships and Interactions 54. Superior Product, 55. Ease of Use, 56. Engaging Functionality, 59. Added Functionality 54. Superior Product 55. Ease of Use 56. Engaging Functionality 59. Added Functionality
Revenue Growth New Price Realization Strengthen Pricing Demand & Supply Management Improve focus on price insensitive customer segments Customer Strategy, Relationships and Interactions 12. Freemium, 13. Flexible Pricing, 19. Bundled Pricing, 20. Disaggregate Pricing 12. Freemium 13. Flexible Pricing 19. Bundled Pricing 20. Disaggregate Pricing
Revenue Growth New Price Realization Strengthen Pricing Demand & Supply Management Increase focus on product innovation Product Strategy. Development and Production 54. Superior Product, 59. Added Functionality, 60. Performance Simplification, 63. Customization 54. Superior Product 59. Added Functionality 60. Performance Simplification 63. Customization
Revenue Growth New Price Realization Strengthen Pricing Demand & Supply Management Increase emphasis on supply chain management (Production, Distribution, and sales pipelines) Product Strategy. Development and Production 26. Supply Chain Integration, 41. Process Standardization, 44. Flexible Manufacturing, 49. Logistics Systems 26. Supply Chain Integration 41. Process Standardization 44. Flexible Manufacturing 49. Logistics Systems
Revenue Growth New Price Realization Strengthen Pricing Price Optimization Rationalize and/or refocus product and service portfolios Customer Strategy, Relationships and Interactions 19. Bundled Pricing, 20. Disaggregate Pricing, 21. Risk Sharing, 93. Context Specific 19. Bundled Pricing 20. Disaggregate Pricing 21. Risk Sharing 93. Context Specific
Revenue Growth New Price Realization Strengthen Pricing Price Optimization Increase emphasis on differentiated pricing across customer segments Customer Strategy, Relationships and Interactions 13. Flexible Pricing, 16. Ad-Supported, 20. Disaggregate Pricing, 21. Risk Sharing 13. Flexible Pricing 16. Ad-Supported 20. Disaggregate Pricing 21. Risk Sharing
Revenue Growth New Price Realization Strengthen Pricing Price Optimization Increase focus on pricing effectiveness, price optimization Customer Strategy, Relationships and Interactions 14. Float, 17. Licensing, 18. Metered Use, 43. Process Efficiency 14. Float 17. Licensing 18. Metered Use 43. Process Efficiency
Revenue Growth New Price Realization Strengthen Pricing Price Optimization Convert free services to fee based services Customer Strategy, Relationships and Interactions 6. Subscription, 7. Membership, 12. Freemium, 17. Licensing 6. Subscription 7. Membership 12. Freemium 17. Licensing
Revenue Growth New Price Realization Strengthen Pricing Price Optimization Increase use of promotions Customer Strategy, Relationships and Interactions 88. Pop-up Presence, 89. Indirect Distribution, 91. Cross-selling, 92. On-Demand 88. Pop-up Presence 89. Indirect Distribution 91. Cross-selling 92. On-Demand
Operating Margin New SG&A Improve Customer Interaction Efficiency Marketing & Advertising Rationalize targeted customer segments Customer Strategy, Relationships and Interactions 10. Auction, 20. Disaggregate Pricing, 21. Risk Sharing, 103. Process Automation 10. Auction 20. Disaggregate Pricing 21. Risk Sharing 103. Process Automation
Operating Margin New SG&A Improve Customer Interaction Efficiency Marketing & Advertising Rationalize and or refocus product and service portfolios Customer Strategy, Relationships and Interactions 19. Bundled Pricing, 20. Disaggregate Pricing, 21. Risk Sharing, 93. Context Specific 19. Bundled Pricing 20. Disaggregate Pricing 21. Risk Sharing 93. Context Specific
Operating Margin New SG&A Improve Customer Interaction Efficiency Marketing & Advertising Rationalize and or refocus channel media usage Customer Strategy, Relationships and Interactions 84. Channel Diversification, 85. Flagship Store, 86. Go Direct, 89. Indirect Distribution 84. Channel Diversification 85. Flagship Store 86. Go Direct 89. Indirect Distribution
Operating Margin New SG&A Improve Customer Interaction Efficiency Marketing & Advertising Improve focus on higher value segments Customer Strategy, Relationships and Interactions 1. Premium Price, 6. Subscription, 12. Freemium, 95. Co-Branding 1. Premium Price 6. Subscription 12. Freemium 95. Co-Branding
Operating Margin New SG&A Improve Customer Interaction Efficiency Marketing & Advertising Increase focus on higher value products and services Customer Strategy, Relationships and Interactions 1. Premium Price, 2. Cost Leadership, 54. Superior Product, 55. Ease of Use 1. Premium Price 2. Cost Leadership 54. Superior Product 55. Ease of Use
Operating Margin New SG&A Improve Customer Interaction Efficiency Marketing & Advertising Improve focus on higher value advertising channels, media Customer Strategy, Relationships and Interactions 16. Ad-Supported, 84. Channel Diversification, 86. Go Direct, 91. Cross-selling 16. Ad-Supported 84. Channel Diversification 86. Go Direct 91. Cross-selling
Operating Margin New SG&A Improve Customer Interaction Efficiency Sales Rationalize targeted markets and customer segments Customer Strategy, Relationships and Interactions 10. Auction, 19. Bundled Pricing, 20. Disaggregate Pricing, 110. Personalization 10. Auction 19. Bundled Pricing 20. Disaggregate Pricing 110. Personalization
Operating Margin New SG&A Improve Customer Interaction Efficiency Sales Rationalize and or refocus product and service portfolios Customer Strategy, Relationships and Interactions 19. Bundled Pricing, 20. Disaggregate Pricing, 21. Risk Sharing, 93. Context Specific 19. Bundled Pricing 20. Disaggregate Pricing 21. Risk Sharing 93. Context Specific
Operating Margin New SG&A Improve Customer Interaction Efficiency Sales Increase use of lower-cost sales channels (Telesales, outlets, self-service, etc Customer Strategy, Relationships and Interactions 6. Subscription, 29. Franchising, 30. Coopetition, 91. Cross-selling 6. Subscription 29. Franchising 30. Coopetition 91. Cross-selling
Operating Margin New SG&A Improve Customer Interaction Efficiency Sales Improve focus on higher value customers and segments Customer Strategy, Relationships and Interactions 1. Premium Price, 12. Freemium, 17. Licensing, 110. Personalization 1. Premium Price 12. Freemium 17. Licensing 110. Personalization
Operating Margin New SG&A Improve Customer Interaction Efficiency Sales Focus sales efforts on higher margin products and services Customer Strategy, Relationships and Interactions 1. Premium Price, 54. Superior Product, 60. Performance Simplification, 107. Mastery 1. Premium Price 54. Superior Product 60. Performance Simplification 107. Mastery
Operating Margin New SG&A Improve Customer Interaction Efficiency Sales Bypass current channels and sell directly to customers Customer Strategy, Relationships and Interactions 86. Go Direct, 87. Non-Traditional Channels, 88. Pop-up Presence, 92. On-Demand 86. Go Direct 87. Non-Traditional Channels 88. Pop-up Presence 92. On-Demand
Operating Margin New SG&A Improve Customer Interaction Efficiency Customer Service & Support Rationalize and or refocus product and service portfolios Customer Strategy, Relationships and Interactions 19. Bundled Pricing, 20. Disaggregate Pricing, 21. Risk Sharing, 93. Context Specific 19. Bundled Pricing 20. Disaggregate Pricing 21. Risk Sharing 93. Context Specific
Operating Margin New SG&A Improve Customer Interaction Efficiency Customer Service & Support Improve focus on segments with lower average cost to serve Customer Strategy, Relationships and Interactions 42. Localization, 44. Flexible Manufacturing, 46. Crowdsourcing, 47. On-Demand Production 42. Localization 44. Flexible Manufacturing 46. Crowdsourcing 47. On-Demand Production
Operating Margin New SG&A Improve Customer Interaction Efficiency Customer Service & Support Differentiate service, treatment of customers and segments Customer Strategy, Relationships and Interactions 79. Superior Service, 80. Personalized Service, 81. User Communities/Support Systems, 107. Mastery 79. Superior Service 80. Personalized Service 81. User Communities/Support Systems 107. Mastery
Operating Margin New SG&A Improve Customer Interaction Efficiency Customer Service & Support consolidate or outsource service and support operations Customer Strategy, Relationships and Interactions 36. Outsourcing, 39. Knowledge Management, 83. Self-Service, 102. Certification 36. Outsourcing 39. Knowledge Management 83. Self-Service 102. Certification
Operating Margin New SG&A Improve Customer Interaction Efficiency Customer Service & Support Improve emphasis on product quality and ease of service Product Strategy. Development and Production 54. Superior Product, 55. Ease of Use, 57. Safety, 58. Feature Aggregation 54. Superior Product 55. Ease of Use 57. Safety 58. Feature Aggregation
Operating Margin New SG&A Improve Customer Interaction Efficiency Customer Service & Support Design products for ease of use/self-service Product Strategy. Development and Production 55. Ease of Use, 56. Engaging Functionality, 63. Customization, 65. Styling 55. Ease of Use 56. Engaging Functionality 63. Customization 65. Styling
Operating Margin New SG&A Improve Customer Interaction Efficiency Order Fulfillement & Billing Differentiate treatment of customers/segments Customer Strategy, Relationships and Interactions 79. Superior Service, 80. Personalized Service, 81. User Communities/Support Systems, 107. Mastery 79. Superior Service 80. Personalized Service 81. User Communities/Support Systems 107. Mastery
Operating Margin New SG&A Improve Customer Interaction Efficiency Order Fulfillement & Billing Increase use of lower-cost delivery/installation channels (Self-service, partners, etc Customer Strategy, Relationships and Interactions 30. Coopetition, 47. On-Demand Production, 49. Logistics Systems, 92. On-Demand 30. Coopetition 47. On-Demand Production 49. Logistics Systems 92. On-Demand
Operating Margin New SG&A Improve Customer Interaction Efficiency Order Fulfillement & Billing Increase use of lower-cost billing channels (Automated self-service etc) Customer Strategy, Relationships and Interactions 6. Subscription, 7. Membership, 17. Licensing, 18. Metered Use 6. Subscription 7. Membership 17. Licensing 18. Metered Use
Operating Margin New SG&A Improve Customer Interaction Efficiency Order Fulfillement & Billing Consolidate or outsource order fulfillment functions (Pick, pack and ship, install, provision, etc) Customer Strategy, Relationships and Interactions 36. Outsourcing, 39. Knowledge Management, 47. On-Demand Production, 48. Lean Production 36. Outsourcing 39. Knowledge Management 47. On-Demand Production 48. Lean Production
Operating Margin New SG&A Improve Customer Interaction Efficiency Order Fulfillement & Billing Consolidate or outsource billing operations Customer Strategy, Relationships and Interactions 36. Outsourcing, 39. Knowledge Management, 103. Process Automation, 104. Experience Simplification 36. Outsourcing 39. Knowledge Management 103. Process Automation 104. Experience Simplification
Operating Margin New SG&A Improve Customer Interaction Efficiency Order Fulfillement & Billing Improve emphasis on design for packing/shipping efficiency Product Strategy. Development and Production 43. Process Efficiency, 48. Lean Production, 49. Logistics Systems, 69. Modular Systems 43. Process Efficiency 48. Lean Production 49. Logistics Systems 69. Modular Systems
Operating Margin New SG&A Improve Corporate/Shared Services Efficiency IT, Telecom & Networking Implement integrated applications across organizational boundaries. IT Strategy and Management 34. IT Integration, 35. Competency Center, 40. Asset Standardization, 41. Process Standardization 34. IT Integration 35. Competency Center 40. Asset Standardization 41. Process Standardization
Operating Margin New SG&A Improve Corporate/Shared Services Efficiency IT, Telecom & Networking Rationalize IT Application portfolio. IT Strategy and Management 19. Bundled Pricing, 20. Disaggregate Pricing, 34. IT Integration, 103. Process Automation 19. Bundled Pricing 20. Disaggregate Pricing 34. IT Integration 103. Process Automation
Operating Margin New SG&A Improve Corporate/Shared Services Efficiency IT, Telecom & Networking Consolidate IT, telecom and network equipment and facilities. IT Strategy and Management 3. Scaled Transactions, 26. Supply Chain Integration, 34. IT Integration, 48. Lean Production 3. Scaled Transactions 26. Supply Chain Integration 34. IT Integration 48. Lean Production
Operating Margin New SG&A Improve Corporate/Shared Services Efficiency IT, Telecom & Networking Consolidate or outsource design, development and deployment services. IT Strategy and Management 36. Outsourcing, 37. Corporate University, 39. Knowledge Management, 42. Localization 36. Outsourcing 37. Corporate University 39. Knowledge Management 42. Localization
Operating Margin New SG&A Improve Corporate/Shared Services Efficiency IT, Telecom & Networking Consolidate or outsource operations and maintenance services. IT Strategy and Management 36. Outsourcing, 45. Process Automation, 46. Crowdsourcing, 49. Logistics Systems 36. Outsourcing 45. Process Automation 46. Crowdsourcing 49. Logistics Systems
Operating Margin New SG&A Improve Corporate/Shared Services Efficiency IT, Telecom & Networking Consolidate or outsource end user support. IT Strategy and Management 36. Outsourcing, 81. User Communities/Support Systems, 83. Self-Service, 102. Certification 36. Outsourcing 81. User Communities/Support Systems 83. Self-Service 102. Certification
Operating Margin New SG&A Improve Corporate/Shared Services Efficiency Real Estate Consolidate company real estate and facilities. Other Shared / Corporate Services 7. Membership, 26. Supply Chain Integration, 70. Product/Service Platforms, 104. Experience Simplification 7. Membership 26. Supply Chain Integration 70. Product/Service Platforms 104. Experience Simplification
Operating Margin New SG&A Improve Corporate/Shared Services Efficiency Real Estate Consolidate or outsource design and development functions. Other Shared / Corporate Services 36. Outsourcing, 37. Corporate University, 39. Knowledge Management, 42. Localization 36. Outsourcing 37. Corporate University 39. Knowledge Management 42. Localization
Operating Margin New SG&A Improve Corporate/Shared Services Efficiency Real Estate Consolidate or outsource improvement and deployment. Other Shared / Corporate Services 36. Outsourcing, 44. Flexible Manufacturing, 47. On-Demand Production, 48. Lean Production 36. Outsourcing 44. Flexible Manufacturing 47. On-Demand Production 48. Lean Production
Operating Margin New SG&A Improve Corporate/Shared Services Efficiency Real Estate Consolidate or outsource property management functions. Other Shared / Corporate Services 36. Outsourcing, 39. Knowledge Management, 42. Localization, 49. Logistics Systems 36. Outsourcing 39. Knowledge Management 42. Localization 49. Logistics Systems
Operating Margin New SG&A Improve Corporate/Shared Services Efficiency Real Estate Increase use of lower-cost, real estate and facilities/relocate business operations Other Shared / Corporate Services 7. Membership, 26. Supply Chain Integration, 42. Localization, 70. Product/Service Platforms 7. Membership 26. Supply Chain Integration 42. Localization 70. Product/Service Platforms
Operating Margin New SG&A Improve Corporate/Shared Services Efficiency Real Estate Outsource property tax administration activities (Compliance assessment negotiations, etc.) Other Shared / Corporate Services 36. Outsourcing, 37. Corporate University, 39. Knowledge Management, 102. Certification 36. Outsourcing 37. Corporate University 39. Knowledge Management 102. Certification
Operating Margin New SG&A Improve Corporate/Shared Services Efficiency Human Resources Consolidate or outsource recruitment functions. Human Capital Strategy and Management 36. Outsourcing, 39. Knowledge Management, 77. Total Experience Management, 108. Autonomy and Authority 36. Outsourcing 39. Knowledge Management 77. Total Experience Management 108. Autonomy and Authority
Operating Margin New SG&A Improve Corporate/Shared Services Efficiency Human Resources Consolidate or outsource learning and development functions. Human Capital Strategy and Management 36. Outsourcing, 37. Corporate University, 39. Knowledge Management, 74. Loyalty Programs 36. Outsourcing 37. Corporate University 39. Knowledge Management 74. Loyalty Programs
Operating Margin New SG&A Improve Corporate/Shared Services Efficiency Human Resources Consolidate or outsource benefits Administration functions. Human Capital Strategy and Management 36. Outsourcing, 39. Knowledge Management, 77. Total Experience Management, 108. Autonomy and Authority 36. Outsourcing 39. Knowledge Management 77. Total Experience Management 108. Autonomy and Authority
Operating Margin New SG&A Improve Corporate/Shared Services Efficiency Human Resources Consolidate or Outsource Payroll functions. Human Capital Strategy and Management 36. Outsourcing, 39. Knowledge Management, 42. Localization, 77. Total Experience Management 36. Outsourcing 39. Knowledge Management 42. Localization 77. Total Experience Management
Operating Margin New SG&A Improve Corporate/Shared Services Efficiency Human Resources Improve focus on employee retention. Human Capital Strategy and Management 74. Loyalty Programs, 77. Total Experience Management, 78. Supplementary Service, 110. Personalization 74. Loyalty Programs 77. Total Experience Management 78. Supplementary Service 110. Personalization
Operating Margin New SG&A Improve Corporate/Shared Services Efficiency Human Resources Develop and integrate global HR practices (Internal, external, onshore, offshore, etc.) Human Capital Strategy and Management 34. IT Integration, 35. Competency Center, 77. Total Experience Management, 108. Autonomy and Authority 34. IT Integration 35. Competency Center 77. Total Experience Management 108. Autonomy and Authority
Operating Margin New SG&A Improve Corporate/Shared Services Efficiency Procurement Manage procurement on a national or global basis. Other Shared / Corporate Services 22. Merger/Acquisition, 27. Complementary Partnering, 30. Coopetition, 31. Collaboration 22. Merger/Acquisition 27. Complementary Partnering 30. Coopetition 31. Collaboration
Operating Margin New SG&A Improve Corporate/Shared Services Efficiency Procurement Consolidate or outsource procurement functions. Other Shared / Corporate Services 36. Outsourcing, 39. Knowledge Management, 42. Localization, 49. Logistics Systems 36. Outsourcing 39. Knowledge Management 42. Localization 49. Logistics Systems
Operating Margin New SG&A Improve Corporate/Shared Services Efficiency Procurement Refine vendor strategies. Other Shared / Corporate Services 95. Co-Branding, 96. Brand Leverage, 97. Private Label, 99. Component Branding 95. Co-Branding 96. Brand Leverage 97. Private Label 99. Component Branding
Operating Margin New SG&A Improve Corporate/Shared Services Efficiency Procurement Rationalize and consolidate vendor portfolio. Other Shared / Corporate Services 20. Disaggregate Pricing, 21. Risk Sharing, 95. Co-Branding, 103. Process Automation 20. Disaggregate Pricing 21. Risk Sharing 95. Co-Branding 103. Process Automation
Operating Margin New SG&A Improve Corporate/Shared Services Efficiency Procurement Standardized product catalogs. (Equipment, office supplies, promotional materials, etc.) Other Shared / Corporate Services 58. Feature Aggregation, 69. Modular Systems, 70. Product/Service Platforms, 104. Experience Simplification 58. Feature Aggregation 69. Modular Systems 70. Product/Service Platforms 104. Experience Simplification
Operating Margin New SG&A Improve Corporate/Shared Services Efficiency Procurement Increase use of lower-cost channels Other Shared / Corporate Services 6. Subscription, 30. Coopetition, 47. On-Demand Production, 92. On-Demand 6. Subscription 30. Coopetition 47. On-Demand Production 92. On-Demand
Operating Margin New SG&A Improve Corporate/Shared Services Efficiency Business Management Consolidate and or align business planning, management, and reporting functions. Business Strategy and Management 39. Knowledge Management, 40. Asset Standardization, 41. Process Standardization, 102. Certification 39. Knowledge Management 40. Asset Standardization 41. Process Standardization 102. Certification
Operating Margin New SG&A Improve Corporate/Shared Services Efficiency Business Management Improve alignment of business unit strategies with enterprise strategies. Business Strategy and Management 34. IT Integration, 40. Asset Standardization, 39. Knowledge Management, 102. Certification 34. IT Integration 40. Asset Standardization 39. Knowledge Management 102. Certification
Operating Margin New SG&A Improve Corporate/Shared Services Efficiency Business Management Improve alignment of organization structures and governance models with business strategies. Business Strategy and Management 32. Organizational Design, 33. Incentive Systems, 38. Decentralized Management, 40. Asset Standardization 32. Organizational Design 33. Incentive Systems 38. Decentralized Management 40. Asset Standardization
Operating Margin New SG&A Improve Corporate/Shared Services Efficiency Business Management Improve alignment of capital budgets and program plans with business priorities. Business Strategy and Management 18. Metered Use, 20. Disaggregate Pricing, 41. Process Standardization, 43. Process Efficiency 18. Metered Use 20. Disaggregate Pricing 41. Process Standardization 43. Process Efficiency
Operating Margin New SG&A Improve Corporate/Shared Services Efficiency Business Management Align M&A strategies with business objectives. Business Strategy and Management 22. Merger/Acquisition, 23. Consolidation, 28. Alliances, 30. Coopetition 22. Merger/Acquisition 23. Consolidation 28. Alliances 30. Coopetition
Operating Margin New SG&A Improve Corporate/Shared Services Efficiency Financial Management Consolidate and or align financial planning, management, and reporting functions. Business Strategy and Management 41. Process Standardization, 43. Process Efficiency, 44. Flexible Manufacturing, 48. Lean Production 41. Process Standardization 43. Process Efficiency 44. Flexible Manufacturing 48. Lean Production
Operating Margin New SG&A Improve Corporate/Shared Services Efficiency Financial Management Consolidate and or align financial accounting and analysis functions. Business Strategy and Management 41. Process Standardization, 45. Process Automation, 51. Intellectual Property, 53. Predictive Analytics 41. Process Standardization 45. Process Automation 51. Intellectual Property 53. Predictive Analytics
Operating Margin New SG&A Improve Corporate/Shared Services Efficiency Financial Management Improve alignment of financial strategies with corporate strategies. Business Strategy and Management 41. Process Standardization, 42. Localization, 43. Process Efficiency, 45. Process Automation 41. Process Standardization 42. Localization 43. Process Efficiency 45. Process Automation
Operating Margin New SG&A Improve Corporate/Shared Services Efficiency Financial Management Strengthen enterprise-wide financial reporting standards. Business Strategy and Management 41. Process Standardization, 100. Transparency, 101. Values Alignment, 102. Certification 41. Process Standardization 100. Transparency 101. Values Alignment 102. Certification
Operating Margin New SG&A Improve Corporate/Shared Services Efficiency Financial Management Rationalized portfolio of financial services providers. Business Strategy and Management 20. Disaggregate Pricing, 23. Consolidation, 24. Open Innovation, 102. Certification 20. Disaggregate Pricing 23. Consolidation 24. Open Innovation 102. Certification
Operating Margin New SG&A Improve Corporate/Shared Services Efficiency Financial Management Increase focus on business insight and forward-looking information. Business Strategy and Management 53. Predictive Analytics, 104. Experience Simplification, 105. Curation, 107. Mastery 53. Predictive Analytics 104. Experience Simplification 105. Curation 107. Mastery
Operating Margin New COGS Improve Development & Production Efficiency Product Development Rationalize and or refocus product and service portfolios Business Strategy and Management 19. Bundled Pricing, 20. Disaggregate Pricing, 21. Risk Sharing, 93. Context Specific 19. Bundled Pricing 20. Disaggregate Pricing 21. Risk Sharing 93. Context Specific
Operating Margin New COGS Improve Development & Production Efficiency Product Development Increase emphasis on modular, extensible, and scalable designs Product Strategy. Development and Production 54. Superior Product, 56. Engaging Functionality, 59. Added Functionality, 63. Customization 54. Superior Product 56. Engaging Functionality 59. Added Functionality 63. Customization
Operating Margin New COGS Improve Development & Production Efficiency Product Development Consolidate or outsource product development functions Product Strategy. Development and Production 36. Outsourcing, 37. Corporate University, 39. Knowledge Management, 40. Asset Standardization 36. Outsourcing 37. Corporate University 39. Knowledge Management 40. Asset Standardization
Operating Margin New COGS Improve Development & Production Efficiency Product Development Increase use of lower-cost product development channels Product Strategy. Development and Production 44. Flexible Manufacturing, 46. Crowdsourcing, 47. On-Demand Production, 48. Lean Production 44. Flexible Manufacturing 46. Crowdsourcing 47. On-Demand Production 48. Lean Production
Operating Margin New COGS Improve Development & Production Efficiency Product Development Improve focus on higher value customer segments and products Customer Strategy, Relationships and Interactions Premium Price, 55. Ease of Use, 58. Feature Aggregation, 60. Performance Simplification Premium Price 55. Ease of Use 58. Feature Aggregation 60. Performance Simplification
Operating Margin New COGS Improve Development & Production Efficiency Product Development Rationalize and or realign product development efforts Customer Strategy, Relationships and Interactions 43. Process Efficiency, 48. Lean Production, 49. Logistics Systems, 50. Strategic Design 43. Process Efficiency 48. Lean Production 49. Logistics Systems 50. Strategic Design
Operating Margin New COGS Improve Development & Production Efficiency Materials Rationalize and or refocus product portfolio Business Strategy and Management 19. Bundled Pricing, 20. Disaggregate Pricing, 58. Feature Aggregation, 59. Added Functionality 19. Bundled Pricing 20. Disaggregate Pricing 58. Feature Aggregation 59. Added Functionality
Operating Margin New COGS Improve Development & Production Efficiency Materials Increase emphasis on designing for materials efficiency Product Strategy. Development and Production 57. Safety, 61. Environmental Sensitivity, 62. Conservation, 63. Customization 57. Safety 61. Environmental Sensitivity 62. Conservation 63. Customization
Operating Margin New COGS Improve Development & Production Efficiency Materials Rationalize, consolidate vendor portfolio Product Strategy. Development and Production 23. Consolidation, 27. Complementary Partnering, 28. Alliances, 30. Coopetition 23. Consolidation 27. Complementary Partnering 28. Alliances 30. Coopetition
Operating Margin New COGS Improve Development & Production Efficiency Materials Increase focus on materials, efficient production mechanisms Product Strategy. Development and Production 43. Process Efficiency, 44. Flexible Manufacturing, 46. Crowdsourcing, 48. Lean Production 43. Process Efficiency 44. Flexible Manufacturing 46. Crowdsourcing 48. Lean Production
Operating Margin New COGS Improve Development & Production Efficiency Materials Design products to use cost effective materials Product Strategy. Development and Production 54. Superior Product, 55. Ease of Use, 60. Performance Simplification, 62. Conservation 54. Superior Product 55. Ease of Use 60. Performance Simplification 62. Conservation
Operating Margin New COGS Improve Development & Production Efficiency Materials Increase focus on component reuse Product Strategy. Development and Production 63. Customization, 66. Complements, 69. Modular Systems, 70. Product/Service Platforms 63. Customization 66. Complements 69. Modular Systems 70. Product/Service Platforms
Operating Margin New COGS Improve Development & Production Efficiency Production Rationalize and or refocus product portfolio Business Strategy and Management 19. Bundled Pricing, 20. Disaggregate Pricing, 21. Risk Sharing, 93. Context Specific 19. Bundled Pricing 20. Disaggregate Pricing 21. Risk Sharing 93. Context Specific
Operating Margin New COGS Improve Development & Production Efficiency Production Improve focus on higher value products Product Strategy. Development and Production 1. Premium Price, 54. Superior Product, 55. Ease of Use, 56. Engaging Functionality 1. Premium Price 54. Superior Product 55. Ease of Use 56. Engaging Functionality
Operating Margin New COGS Improve Development & Production Efficiency Production Increase emphasis on design for production efficiency Product Strategy. Development and Production 44. Flexible Manufacturing, 45. Process Automation, 48. Lean Production, 53. Predictive Analytics 44. Flexible Manufacturing 45. Process Automation 48. Lean Production 53. Predictive Analytics
Operating Margin New COGS Improve Development & Production Efficiency Production Consolidate or outsource production functions Product Strategy. Development and Production 36. Outsourcing, 37. Corporate University, 38. Decentralized Management, 39. Knowledge Management 36. Outsourcing 37. Corporate University 38. Decentralized Management 39. Knowledge Management
Operating Margin New COGS Improve Development & Production Efficiency Production Increase use of lower-cost production channels Product Strategy. Development and Production 47. On-Demand Production, 48. Lean Production, 49. Logistics Systems, 52. User Generated 47. On-Demand Production 48. Lean Production 49. Logistics Systems 52. User Generated
Operating Margin New COGS Improve Development & Production Efficiency Production Increase quality and consistency of materials Product Strategy. Development and Production 54. Superior Product, 57. Safety, 58. Feature Aggregation, 60. Performance Simplification 54. Superior Product 57. Safety 58. Feature Aggregation 60. Performance Simplification
Operating Margin New COGS Improve Logistics & Service Provision Efficiency Logistics & Distribution Rationalize and or refocus product portfolio Business Strategy and Management 19. Bundled Pricing, 20. Disaggregate Pricing, 21. Risk Sharing, 93. Context Specific 19. Bundled Pricing 20. Disaggregate Pricing 21. Risk Sharing 93. Context Specific
Operating Margin New COGS Improve Logistics & Service Provision Efficiency Logistics & Distribution Increase emphasis on designing and packaging for distribution Product Strategy. Development and Production 28. Alliances, 29. Franchising, 30. Coopetition, 49. Logistics Systems 28. Alliances 29. Franchising 30. Coopetition 49. Logistics Systems
Operating Margin New COGS Improve Logistics & Service Provision Efficiency Logistics & Distribution Refine and align logistics and distribution strategies Product Strategy. Development and Production 22. Merger/Acquisition, 23. Consolidation, 24. Open Innovation, 26. Supply Chain Integration 22. Merger/Acquisition 23. Consolidation 24. Open Innovation 26. Supply Chain Integration
Operating Margin New COGS Improve Logistics & Service Provision Efficiency Logistics & Distribution Increase focus on higher value products and partners Product Strategy. Development and Production 1. Premium Price, 54. Superior Product, 55. Ease of Use, 56. Engaging Functionality 1. Premium Price 54. Superior Product 55. Ease of Use 56. Engaging Functionality
Operating Margin New COGS Improve Logistics & Service Provision Efficiency Logistics & Distribution Consolidate Outsource logistics and distribution functions Product Strategy. Development and Production 36. Outsourcing, 39. Knowledge Management, 42. Localization, 49. Logistics Systems 36. Outsourcing 39. Knowledge Management 42. Localization 49. Logistics Systems
Operating Margin New COGS Improve Logistics & Service Provision Efficiency Logistics & Distribution Increased use of lower-cost, logistics and distribution channels Business Strategy and Management 47. On-Demand Production, 48. Lean Production, 49. Logistics Systems, 52. User Generated 47. On-Demand Production 48. Lean Production 49. Logistics Systems 52. User Generated
Operating Margin New COGS Improve Logistics & Service Provision Efficiency Merchandising Rationalize and or refocus product portfolio Business Strategy and Management 19. Bundled Pricing, 20. Disaggregate Pricing, 21. Risk Sharing, 93. Context Specific 19. Bundled Pricing 20. Disaggregate Pricing 21. Risk Sharing 93. Context Specific
Operating Margin New COGS Improve Logistics & Service Provision Efficiency Merchandising Refine and or align merchandising strategies (Central versus local merchandising, etc Product Strategy. Development and Production 84. Channel Diversification, 85. Flagship Store, 86. Go Direct, 87. Non-Traditional Channels 84. Channel Diversification 85. Flagship Store 86. Go Direct 87. Non-Traditional Channels
Operating Margin New COGS Improve Logistics & Service Provision Efficiency Merchandising Manage purchasing on a national/global basis Product Strategy. Development and Production 24. Open Innovation, 27. Complementary Partnering, 28. Alliances, 29. Franchising 24. Open Innovation 27. Complementary Partnering 28. Alliances 29. Franchising
Operating Margin New COGS Improve Logistics & Service Provision Efficiency Merchandising Consolidate or outsource merchandising functions Product Strategy. Development and Production 36. Outsourcing, 39. Knowledge Management, 42. Localization, 49. Logistics Systems 36. Outsourcing 39. Knowledge Management 42. Localization 49. Logistics Systems
Operating Margin New COGS Improve Logistics & Service Provision Efficiency Merchandising Refine vendor/supplier strategies Product Strategy. Development and Production 22. Merger/Acquisition, 23. Consolidation, 24. Open Innovation, 26. Supply Chain Integration 22. Merger/Acquisition 23. Consolidation 24. Open Innovation 26. Supply Chain Integration
Operating Margin New COGS Improve Logistics & Service Provision Efficiency Merchandising Rationalize/consolidate vendor portfolio Product Strategy. Development and Production 24. Open Innovation, 27. Complementary Partnering, 28. Alliances, 29. Franchising 24. Open Innovation 27. Complementary Partnering 28. Alliances 29. Franchising
Operating Margin New COGS Improve Logistics & Service Provision Efficiency Service Delivery Rationalize and or refocus services offered Business Strategy and Management 19. Bundled Pricing, 20. Disaggregate Pricing, 21. Risk Sharing, 93. Context Specific 19. Bundled Pricing 20. Disaggregate Pricing 21. Risk Sharing 93. Context Specific
Operating Margin New COGS Improve Logistics & Service Provision Efficiency Service Delivery Increase emphasis on service prevention Reduce need for service Customer Strategy, Relationships and Interactions 55. Ease of Use, 57. Safety, 80. Personalized Service, 107. Mastery 55. Ease of Use 57. Safety 80. Personalized Service 107. Mastery
Operating Margin New COGS Improve Logistics & Service Provision Efficiency Service Delivery Improve focus on higher value customer relationships Customer Strategy, Relationships and Interactions 1. Premium Price, 12. Freemium, 17. Licensing, 110. Personalization 1. Premium Price 12. Freemium 17. Licensing 110. Personalization
Operating Margin New COGS Improve Logistics & Service Provision Efficiency Service Delivery Increase emphasis on designing for service efficiency and self-service Customer Strategy, Relationships and Interactions 55. Ease of Use, 83. Self-Service, 106. Experience Enabling 55. Ease of Use 83. Self-Service 106. Experience Enabling
Operating Margin New COGS Improve Logistics & Service Provision Efficiency Service Delivery Increase use of cheaper service channels Customer Strategy, Relationships and Interactions 6. Subscription, 83. Self-Service, 92. On-Demand 6. Subscription 83. Self-Service 92. On-Demand
Operating Margin New COGS Improve Logistics & Service Provision Efficiency Service Delivery Consolidate or outsource service operations Customer Strategy, Relationships and Interactions 36. Outsourcing, 37. Corporate University, 83. Self-Service 36. Outsourcing 37. Corporate University 83. Self-Service
Operating Margin New Income Taxes Improve Income Tax Efficiency Income Tax Management Increase emphasis on permanently lowering the company's effective tax rate Business Strategy and Management 15. Financing, 21. Risk Sharing, 100. Transparency 15. Financing 21. Risk Sharing 100. Transparency
Operating Margin New Income Taxes Improve Income Tax Efficiency Income Tax Management Integrate tax opportunities and issues into business planning processes Business Strategy and Management 34. IT Integration, 39. Knowledge Management, 51. Intellectual Property 34. IT Integration 39. Knowledge Management 51. Intellectual Property
Operating Margin New Income Taxes Improve Income Tax Efficiency Income Tax Management Maximize tax benefits associated with major business decisions (M&A consolidation, outsourcing, site selection, etcetera) Business Strategy and Management 22. Merger/Acquisition, 29. Franchising, 27. Complementary Partnering 22. Merger/Acquisition 29. Franchising 27. Complementary Partnering
Operating Margin New Income Taxes Improve Income Tax Efficiency Income Tax Management Accelerate or defer income/expenses Business Strategy and Management 14. Float, 18. Metered Use, 51. Intellectual Property 14. Float 18. Metered Use 51. Intellectual Property
Operating Margin New Income Taxes Improve Income Tax Efficiency Income Tax Management Migrate income to low tax jurisdictions Business Strategy and Management 22. Merger/Acquisition, 23. Consolidation, 27. Complementary Partnering 22. Merger/Acquisition 23. Consolidation 27. Complementary Partnering
Operating Margin New Income Taxes Improve Income Tax Efficiency Income Tax Management Utilize tax effective corporate structures for ownership/licensing of intangible assets (Patents, trade names, IP, etc) Business Strategy and Management 17. Licensing, 51. Intellectual Property, 98. Brand Extension 17. Licensing 51. Intellectual Property 98. Brand Extension
Asset Efficiency New PP&E Improve PP&E Efficiency Real Estate & Infrastructure Rationalize and or refocus product and service portfolios Business Strategy and Management 19. Bundled Pricing, 20. Disaggregate Pricing, 68. Product Bundling 19. Bundled Pricing 20. Disaggregate Pricing 68. Product Bundling
Asset Efficiency New PP&E Improve PP&E Efficiency Real Estate & Infrastructure Develop business models with low real estate requirements Business Strategy and Management 70. Product/Service Platforms, 71. Integrated Offering, 86. Go Direct 70. Product/Service Platforms 71. Integrated Offering 86. Go Direct
Asset Efficiency New PP&E Improve PP&E Efficiency Real Estate & Infrastructure Reduce number of data centers, branch offices, dealerships, retail outlets, etc Business Strategy and Management 26. Supply Chain Integration, 44. Flexible Manufacturing, 49. Logistics Systems 26. Supply Chain Integration 44. Flexible Manufacturing 49. Logistics Systems
Asset Efficiency New PP&E Improve PP&E Efficiency Real Estate & Infrastructure Rationalize production facilities Business Strategy and Management 44. Flexible Manufacturing, 47. On-Demand Production, 48. Lean Production 44. Flexible Manufacturing 47. On-Demand Production 48. Lean Production
Asset Efficiency New PP&E Improve PP&E Efficiency Real Estate & Infrastructure Outsource business functions Business Strategy and Management 36. Outsourcing, 37. Corporate University, 39. Knowledge Management 36. Outsourcing 37. Corporate University 39. Knowledge Management
Asset Efficiency New PP&E Improve PP&E Efficiency Equipment & Systems Rationalize and or refocus product and service portfolios Business Strategy and Management 19. Bundled Pricing, 20. Disaggregate Pricing, 68. Product Bundling 19. Bundled Pricing 20. Disaggregate Pricing 68. Product Bundling
Asset Efficiency New PP&E Improve PP&E Efficiency Equipment & Systems Outsource business functions Business Strategy and Management 36. Outsourcing, 37. Corporate University, 39. Knowledge Management 36. Outsourcing 37. Corporate University 39. Knowledge Management
Asset Efficiency New PP&E Improve PP&E Efficiency Equipment & Systems Consolidate IT systems, production lines and service mechanisms Business Strategy and Management 34. IT Integration, 44. Flexible Manufacturing, 49. Logistics Systems 34. IT Integration 44. Flexible Manufacturing 49. Logistics Systems
Asset Efficiency New PP&E Improve PP&E Efficiency Equipment & Systems Defer or change the timing of capital investments Business Strategy and Management 14. Float, 18. Metered Use, 48. Lean Production 14. Float 18. Metered Use 48. Lean Production
Asset Efficiency New PP&E Improve PP&E Efficiency Equipment & Systems Increase emphasis on design for manufacturability and service Business Strategy and Management 57. Safety, 58. Feature Aggregation, 60. Performance Simplification 57. Safety 58. Feature Aggregation 60. Performance Simplification
Asset Efficiency New PP&E Improve PP&E Efficiency Equipment & Systems Increase emphasis on preventive equipment maintenance Business Strategy and Management 48. Lean Production, 62. Conservation, 64. Focus 48. Lean Production 62. Conservation 64. Focus
Asset Efficiency New Inventory Improve Inventory Efficiency Finished Goods Rationalize and or refocus product portfolio Business Strategy and Management 19. Bundled Pricing, 20. Disaggregate Pricing, 68. Product Bundling 19. Bundled Pricing 20. Disaggregate Pricing 68. Product Bundling
Asset Efficiency New Inventory Improve Inventory Efficiency Finished Goods Develop low-inventory business models Business Strategy and Management 47. On-Demand Production, 70. Product/Service Platforms, 92. On-Demand 47. On-Demand Production 70. Product/Service Platforms 92. On-Demand
Asset Efficiency New Inventory Improve Inventory Efficiency Finished Goods Rationalize and or refocus customer segments and distribution channels Customer Strategy, Relationships and Interactions 10. Auction, 84. Channel Diversification, 91. Cross-selling 10. Auction 84. Channel Diversification 91. Cross-selling
Asset Efficiency New Inventory Improve Inventory Efficiency Finished Goods Increase emphasis on high turn products Customer Strategy, Relationships and Interactions 6. Subscription, 12. Freemium, 54. Superior Product 6. Subscription 12. Freemium 54. Superior Product
Asset Efficiency New Inventory Improve Inventory Efficiency Finished Goods Increase emphasis on build to order Product Strategy. Development and Production 47. On-Demand Production, 63. Customization, 69. Modular Systems 47. On-Demand Production 63. Customization 69. Modular Systems
Asset Efficiency New Inventory Improve Inventory Efficiency WIP & Raw Materials Rationalize and or refocus product portfolio Business Strategy and Management 68. Product Bundling, 69. Modular Systems, 70. Product/Service Platforms 68. Product Bundling 69. Modular Systems 70. Product/Service Platforms
Asset Efficiency New Inventory Improve Inventory Efficiency WIP & Raw Materials Increase emphasis on designing for manufacturing efficiency Product Strategy. Development and Production 43. Process Efficiency, 44. Flexible Manufacturing, 63. Customization 43. Process Efficiency 44. Flexible Manufacturing 63. Customization
Asset Efficiency New Inventory Improve Inventory Efficiency WIP & Raw Materials Increase emphasis on use of common components Product Strategy. Development and Production 40. Asset Standardization, 69. Modular Systems, 70. Product/Service Platforms 40. Asset Standardization 69. Modular Systems 70. Product/Service Platforms
Asset Efficiency New Inventory Improve Inventory Efficiency WIP & Raw Materials Increase emphasis on designing for materials efficiency Product Strategy. Development and Production 57. Safety, 58. Feature Aggregation, 61. Environmental Sensitivity 57. Safety 58. Feature Aggregation 61. Environmental Sensitivity
Asset Efficiency New Inventory Improve Inventory Efficiency WIP & Raw Materials Rationalize new materials Product Strategy. Development and Production 58. Feature Aggregation, 61. Environmental Sensitivity, 62. Conservation 58. Feature Aggregation 61. Environmental Sensitivity 62. Conservation
Asset Efficiency New Inventory Improve Inventory Efficiency WIP & Raw Materials Manage materials sourcing on a national or global basis Product Strategy. Development and Production 22. Merger/Acquisition, 24. Open Innovation, 26. Supply Chain Integration 22. Merger/Acquisition 24. Open Innovation 26. Supply Chain Integration
Asset Efficiency New Receivable & Payables Improve Receivables & Payables Efficiency Accounts, Notes & Interest Receivable Refine credit/days-receivable strategy Business Strategy and Management 14. Float, 19. Bundled Pricing, 20. Disaggregate Pricing 14. Float 19. Bundled Pricing 20. Disaggregate Pricing
Asset Efficiency New Receivable & Payables Improve Receivables & Payables Efficiency Accounts, Notes & Interest Receivable Coordinate management of credit/receivables across business units Business Strategy and Management 33. Incentive Systems, 39. Knowledge Management, 103. Process Automation 33. Incentive Systems 39. Knowledge Management 103. Process Automation
Asset Efficiency New Receivable & Payables Improve Receivables & Payables Efficiency Accounts, Notes & Interest Receivable Improve management of credit risk across business units Business Strategy and Management 21. Risk Sharing, 39. Knowledge Management, 52. User Generated 21. Risk Sharing 39. Knowledge Management 52. User Generated
Asset Efficiency New Receivable & Payables Improve Receivables & Payables Efficiency Accounts, Notes & Interest Receivable Increase focus on customer segments with low-credit/loan needs Customer Strategy, Relationships and Interactions 12. Freemium, 82. Lease or Loan, 107. Mastery 12. Freemium 82. Lease or Loan 107. Mastery
Asset Efficiency New Receivable & Payables Improve Receivables & Payables Efficiency Accounts, Notes & Interest Receivable Increase focus on creditworthy customer segments Customer Strategy, Relationships and Interactions 1. Premium Price, 11. User-Defined, 107. Mastery 1. Premium Price 11. User-Defined 107. Mastery
Asset Efficiency New Receivable & Payables Improve Receivables & Payables Efficiency Accounts, Notes & Interest Payable Refine days outstanding strategy Business Strategy and Management 14. Float, 18. Metered Use, 19. Bundled Pricing 14. Float 18. Metered Use 19. Bundled Pricing
Asset Efficiency New Receivable & Payables Improve Receivables & Payables Efficiency Accounts, Notes & Interest Payable Coordinate management of payables across business units Business Strategy and Management 33. Incentive Systems, 39. Knowledge Management, 103. Process Automation 33. Incentive Systems 39. Knowledge Management 103. Process Automation
Asset Efficiency New Receivable & Payables Improve Receivables & Payables Efficiency Accounts, Notes & Interest Payable Increase focus on vendors with favorable payment terms Business Strategy and Management 21. Risk Sharing, 27. Complementary Partnering, 95. Co-Branding 21. Risk Sharing 27. Complementary Partnering 95. Co-Branding
Asset Efficiency New Receivable & Payables Improve Receivables & Payables Efficiency Accounts, Notes & Interest Payable Rationalize and consolidate vendor portfolio Business Strategy and Management 24. Open Innovation, 27. Complementary Partnering, 99. Component Branding 24. Open Innovation 27. Complementary Partnering 99. Component Branding
Expectations New Company Strengths Improve Management & Governance Effectiveness Governance Strengthen corporate governance structures (Composition, selection, roles etc) Business Strategy and Management 32. Organizational Design, 33. Incentive Systems, 34. IT Integration 32. Organizational Design 33. Incentive Systems 34. IT Integration
Expectations New Company Strengths Improve Management & Governance Effectiveness Governance Improve communication between the board, management, shareholders and the public Business Strategy and Management 100. Transparency, 101. Values Alignment, 104. Experience Simplification 100. Transparency 101. Values Alignment 104. Experience Simplification
Expectations New Company Strengths Improve Management & Governance Effectiveness Governance Strengthen and communicate mission, vision, values, and ethics Business Strategy and Management 55. Ease of Use, 101. Values Alignment, 102. Certification 55. Ease of Use 101. Values Alignment 102. Certification
Expectations New Company Strengths Improve Management & Governance Effectiveness Governance Build values and ethics into corporate culture Business Strategy and Management 55. Ease of Use, 101. Values Alignment, 105. Curation 55. Ease of Use 101. Values Alignment 105. Curation
Expectations New Company Strengths Improve Management & Governance Effectiveness Governance Improve focus on internal controls and regulatory compliance Business Strategy and Management 34. IT Integration, 45. Process Automation, 53. Predictive Analytics 34. IT Integration 45. Process Automation 53. Predictive Analytics
Expectations New Company Strengths Improve Management & Governance Effectiveness Governance Increase emphasis on risk identification and management Business Strategy and Management 21. Risk Sharing, 26. Supply Chain Integration, 52. User Generated 21. Risk Sharing 26. Supply Chain Integration 52. User Generated
Expectations New Company Strengths Improve Management & Governance Effectiveness Business Planning Improve coordination of operational investment, financial, M&A, and tax strategies across business units Business Strategy and Management 22. Merger/Acquisition, 23. Consolidation, 21. Risk Sharing, 26. Supply Chain Integration 22. Merger/Acquisition 23. Consolidation 21. Risk Sharing 26. Supply Chain Integration
Expectations New Company Strengths Improve Management & Governance Effectiveness Business Planning Improve alignment of customer product, advertising, sales, service support, and fulfillment strategies Business Strategy and Management 10. Auction, 84. Channel Diversification, 86. Go Direct, 92. On-Demand 10. Auction 84. Channel Diversification 86. Go Direct 92. On-Demand
Expectations New Company Strengths Improve Management & Governance Effectiveness Business Planning Increase emphasis on risk informed, scenario based planning Business Strategy and Management 21. Risk Sharing, 53. Predictive Analytics, 102. Certification, 111. Whimsy and Personality 21. Risk Sharing 53. Predictive Analytics 102. Certification 111. Whimsy and Personality
Expectations New Company Strengths Improve Management & Governance Effectiveness Business Planning Improve integration of short and long term business planning Business Strategy and Management 24. Open Innovation, 42. Localization, 53. Predictive Analytics 24. Open Innovation 42. Localization 53. Predictive Analytics
Expectations New Company Strengths Improve Management & Governance Effectiveness Business Planning Improve alignment of HR and technology strategies with business strategies Business Strategy and Management 31. Collaboration, 34. IT Integration, 37. Corporate University 31. Collaboration 34. IT Integration 37. Corporate University
Expectations New Company Strengths Improve Management & Governance Effectiveness Business Planning Increase consideration of M&A and divestiture options Business Strategy and Management 22. Merger/Acquisition, 23. Consolidation, 27. Complementary Partnering 22. Merger/Acquisition 23. Consolidation 27. Complementary Partnering
Expectations New Company Strengths Improve Management & Governance Effectiveness Program Delivery Increase emphasis on enterprise-wide program planning and collaborative program delivery Business Strategy and Management 29. Franchising, 31. Collaboration, 33. Incentive Systems 29. Franchising 31. Collaboration 33. Incentive Systems
Expectations New Company Strengths Improve Management & Governance Effectiveness Program Delivery Established program and project delivery as a key competency Business Strategy and Management 32. Organizational Design, 35. Competency Center, 38. Decentralized Management 32. Organizational Design 35. Competency Center 38. Decentralized Management
Expectations New Company Strengths Improve Management & Governance Effectiveness Program Delivery Increase emphasis on continuous, proactive management of investment portfolios Business Strategy and Management 24. Open Innovation, 28. Alliances, 30. Coopetition 24. Open Innovation 28. Alliances 30. Coopetition
Expectations New Company Strengths Improve Management & Governance Effectiveness Program Delivery Improve effectiveness of program and project governance models Business Strategy and Management 32. Organizational Design, 33. Incentive Systems, 39. Knowledge Management 32. Organizational Design 33. Incentive Systems 39. Knowledge Management
Expectations New Company Strengths Improve Management & Governance Effectiveness Program Delivery Increase focus on project quality and risk management Business Strategy and Management 55. Ease of Use, 60. Performance Simplification, 79. Superior Service 55. Ease of Use 60. Performance Simplification 79. Superior Service
Expectations New Company Strengths Improve Management & Governance Effectiveness Program Delivery Increase focus on realization of targeted business benefits Business Strategy and Management 67. Extensions/Plug-ins, 70. Product/Service Platforms, 71. Integrated Offering 67. Extensions/Plug-ins 70. Product/Service Platforms 71. Integrated Offering
Expectations New Company Strengths Improve Management & Governance Effectiveness Business Performance Management Increase emphasis on continuous, proactive performance management Business Strategy and Management 39. Knowledge Management, 40. Asset Standardization, 43. Process Efficiency 39. Knowledge Management 40. Asset Standardization 43. Process Efficiency
Expectations New Company Strengths Improve Management & Governance Effectiveness Business Performance Management Improve effectiveness of organizational structures Business Strategy and Management 32. Organizational Design, 33. Incentive Systems, 34. IT Integration 32. Organizational Design 33. Incentive Systems 34. IT Integration
Expectations New Company Strengths Improve Management & Governance Effectiveness Business Performance Management Increase focus on managerial forward-looking information Business Strategy and Management 53. Predictive Analytics, 55. Ease of Use, 107. Mastery 53. Predictive Analytics 55. Ease of Use 107. Mastery
Expectations New Company Strengths Improve Management & Governance Effectiveness Business Performance Management Increase focus on key performance metrics Business Strategy and Management 39. Knowledge Management, 40. Asset Standardization, 52. User Generated 39. Knowledge Management 40. Asset Standardization 52. User Generated
Expectations New Company Strengths Improve Management & Governance Effectiveness Business Performance Management Increase emphasis on people and talent development Business Strategy and Management 37. Corporate University, 77. Total Experience Management, 109. Community and Belonging 37. Corporate University 77. Total Experience Management 109. Community and Belonging
Expectations New Company Strengths Improve Management & Governance Effectiveness Business Performance Management Increase focus on risk management and regulatory compliance Business Strategy and Management 21. Risk Sharing, 34. IT Integration, 53. Predictive Analytics 21. Risk Sharing 34. IT Integration 53. Predictive Analytics
Expectations New Company Strengths Improve Execution Capabilities Operational Excellence Establish a culture centered on operational excellence Business Strategy and Management 32. Organizational Design, 43. Process Efficiency, 48. Lean Production, 50. Strategic Design 32. Organizational Design 43. Process Efficiency 48. Lean Production 50. Strategic Design
Expectations New Company Strengths Improve Execution Capabilities Operational Excellence Established process improvement and innovation as key competencies Business Strategy and Management 41. Process Standardization, 44. Flexible Manufacturing, 45. Process Automation, 47. On-Demand Production 41. Process Standardization 44. Flexible Manufacturing 45. Process Automation 47. On-Demand Production
Expectations New Company Strengths Improve Execution Capabilities Operational Excellence Improve effectiveness of organizational structures and governance models Business Strategy and Management 32. Organizational Design, 33. Incentive Systems, 35. Competency Center, 38. Decentralized Management 32. Organizational Design 33. Incentive Systems 35. Competency Center 38. Decentralized Management
Expectations New Company Strengths Improve Execution Capabilities Operational Excellence Increase emphasis on cross business unit and cross company collaboration Business Strategy and Management 28. Alliances, 29. Franchising, 30. Coopetition, 31. Collaboration 28. Alliances 29. Franchising 30. Coopetition 31. Collaboration
Expectations New Company Strengths Improve Execution Capabilities Operational Excellence Increase emphasis on quality management and benchmarking Increase focus on business continuity planning Business Strategy and Management 41. Process Standardization, 43. Process Efficiency, 49. Logistics Systems, 50. Strategic Design 41. Process Standardization 43. Process Efficiency 49. Logistics Systems 50. Strategic Design
Expectations New Company Strengths Improve Execution Capabilities Partnership & Collaboration Increased focus on partnership, merger and acquisition opportunities Business Strategy and Management 22. Merger/Acquisition, 23. Consolidation, 27. Complementary Partnering, 30. Coopetition 22. Merger/Acquisition 23. Consolidation 27. Complementary Partnering 30. Coopetition
Expectations New Company Strengths Improve Execution Capabilities Partnership & Collaboration Established cross company collaboration as a key competency Business Strategy and Management 28. Alliances, 29. Franchising, 31. Collaboration, 50. Strategic Design 28. Alliances 29. Franchising 31. Collaboration 50. Strategic Design
Expectations New Company Strengths Improve Execution Capabilities Partnership & Collaboration Increase proactive pursuit of partnerships, mergers and acquisitions Business Strategy and Management 22. Merger/Acquisition, 24. Open Innovation, 27. Complementary Partnering, 28. Alliances 22. Merger/Acquisition 24. Open Innovation 27. Complementary Partnering 28. Alliances
Expectations New Company Strengths Improve Execution Capabilities Partnership & Collaboration Increase emphasis on operational integration with partners Business Strategy and Management 26. Supply Chain Integration, 28. Alliances, 30. Coopetition, 31. Collaboration 26. Supply Chain Integration 28. Alliances 30. Coopetition 31. Collaboration
Expectations New Company Strengths Improve Execution Capabilities Relationship Strength Increase focus on stakeholder relationships Business Strategy and Management 77. Total Experience Management, 79. Superior Service, 80. Personalized Service, 81. User Communities/Support Systems 77. Total Experience Management 79. Superior Service 80. Personalized Service 81. User Communities/Support Systems
Expectations New Company Strengths Improve Execution Capabilities Relationship Strength Improve identification of stakeholder groups and establishment of priorities Business Strategy and Management 52. User Generated, 53. Predictive Analytics, 102. Certification, 109. Community and Belonging 52. User Generated 53. Predictive Analytics 102. Certification 109. Community and Belonging
Expectations New Company Strengths Improve Execution Capabilities Relationship Strength Established management of key stakeholder relationships as organizational priority Business Strategy and Management 76. Concierge, 77. Total Experience Management, 78. Supplementary Service, 79. Superior Service 76. Concierge 77. Total Experience Management 78. Supplementary Service 79. Superior Service
Expectations New Company Strengths Improve Execution Capabilities Relationship Strength Improve relationship management strategies for key stakeholder groups Business Strategy and Management 76. Concierge, 77. Total Experience Management, 79. Superior Service, 81. User Communities/Support Systems 76. Concierge 77. Total Experience Management 79. Superior Service 81. User Communities/Support Systems
Expectations New Company Strengths Improve Execution Capabilities Agility & Flexibility Increase focus on business agility and flexibility Business Strategy and Management 34. IT Integration, 44. Flexible Manufacturing, 45. Process Automation, 47. On-Demand Production 34. IT Integration 44. Flexible Manufacturing 45. Process Automation 47. On-Demand Production
Expectations New Company Strengths Improve Execution Capabilities Agility & Flexibility Establish agility and flexibility as key competencies Business Strategy and Management 34. IT Integration, 44. Flexible Manufacturing, 46. Crowdsourcing, 48. Lean Production 34. IT Integration 44. Flexible Manufacturing 46. Crowdsourcing 48. Lean Production
Expectations New Company Strengths Improve Execution Capabilities Agility & Flexibility Established product, service and process innovation as key competencies Business Strategy and Management 54. Superior Product, 55. Ease of Use, 56. Engaging Functionality, 59. Added Functionality 54. Superior Product 55. Ease of Use 56. Engaging Functionality 59. Added Functionality
Expectations New Company Strengths Improve Execution Capabilities Agility & Flexibility Improve agility and flexibility of organizational structures Business Strategy and Management 32. Organizational Design, 33. Incentive Systems, 38. Decentralized Management, 39. Knowledge Management 32. Organizational Design 33. Incentive Systems 38. Decentralized Management 39. Knowledge Management
Expectations New Company Strengths Improve Execution Capabilities Agility & Flexibility Improve agility and flexibility of governance models Business Strategy and Management 32. Organizational Design, 34. IT Integration, 35. Competency Center, 39. Knowledge Management 32. Organizational Design 34. IT Integration 35. Competency Center 39. Knowledge Management
Expectations New Company Strengths Improve Execution Capabilities Stratetic Assets Increase focus on strategic assets Business Strategy and Management 51. Intellectual Property, 67. Extensions/Plug-ins, 70. Product/Service Platforms, 71. Integrated Offering 51. Intellectual Property 67. Extensions/Plug-ins 70. Product/Service Platforms 71. Integrated Offering
Expectations New Company Strengths Improve Execution Capabilities Stratetic Assets Establish development of strategic assets as a key competency Business Strategy and Management 51. Intellectual Property, 67. Extensions/Plug-ins, 70. Product/Service Platforms, 71. Integrated Offering 51. Intellectual Property 67. Extensions/Plug-ins 70. Product/Service Platforms 71. Integrated Offering
Expectations New Company Strengths Improve Execution Capabilities Stratetic Assets Increase emphasis on leveraging strategic assets Business Strategy and Management 51. Intellectual Property, 67. Extensions/Plug-ins, 70. Product/Service Platforms, 71. Integrated Offering 51. Intellectual Property 67. Extensions/Plug-ins 70. Product/Service Platforms 71. Integrated Offering
Expectations New Company Strengths Improve Execution Capabilities Stratetic Assets Utilize tax effective corporate structures for ownership and licensing of intangible assets (Patents, Trade Names, IP, etc) Business Strategy and Management 17. Licensing, 51. Intellectual Property, 66. Complements, 102. Certification 17. Licensing 51. Intellectual Property 66. Complements 102. Certification
Expectations New External Factors External Factors External Factors Increase focus on predicting impact of external factors on business model and corporate strategy Business Strategy and Management 53. Predictive Analytics, 101. Values Alignment, 103. Process Automation, 104. Experience Simplification 53. Predictive Analytics 101. Values Alignment 103. Process Automation 104. Experience Simplification